Why can't I make a purchase?
Google Play may cancel an order or place a hold on a purchase for security reasons.
When orders are cancelled, it may take some time for the credit to go back to your account.
Big Fish is not able to expedite any orders because credit card processing is done by Google Play.
If you're seeing an error message when trying to make a purchase, you may wish to try:
- Purchasing in smaller increments
- Purchasing a gift card
If you continue to see an error message, please contact Google Play directly through the link below.