What should I do?
Troubleshooting your device and game can help.
- Check your device's internet connection
- Make sure you have the latest update for the app
- Make sure your device has plenty of battery life
- Turn the device off and back on
- Force close open applications
- Uninstall and reinstall the app
- Please make sure to note your Friend Code before uninstalling the game: this bit of information can help customer support recover your original game in case uninstalling results in losing progress
- Make sure that you are on the most recent operating system version for your device
For specific steps on how to troubleshoot your device please contact your device's manufacturer.